Frequently Asked Question!


  1. How can I place an order on ShopFirst.pk?
    • To place an order, simply browse through our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout and follow the prompts to complete your order.
  2. What payment methods do you accept?
    • We accept a variety of payment methods including credit/debit cards, bank transfers, and cash on delivery (COD) for orders within Lahore, Pakistan.
  3. What is your shipping policy?
    • We offer nationwide shipping across Pakistan. Orders are usually dispatched within 1-2 business days. Delivery times may vary depending on your location. For more details, please refer to our Shipping & Delivery page.
  4. Do you offer international shipping?
    • Currently, we only ship within Pakistan. We do not offer international shipping services at the moment.
  5. What is your return and exchange policy?
    • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange eligible items within 7 days of delivery. Please refer to our Returns & Exchanges policy for detailed instructions.
  6. How can I track my order?
    • Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on our website or through our designated courier service.
  7. Are the products on ShopFirst.pk genuine/authentic?
    • Yes, we take pride in offering only genuine and authentic products sourced from reputable suppliers and brands. Customer satisfaction and trust are our top priorities.
  8. How can I contact customer support?
    • If you have any questions, concerns, or require assistance, our customer support team is here to help. You can reach us via email at info@shopfirst.pk or by calling our hotline at +92-300-4923625 during business hours.
  9. Do you offer discounts or promotions?
    • Yes, we regularly offer discounts, promotions, and exclusive deals on a wide range of products. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers and promotions.
  10. Is my personal information secure on ShopFirst.pk?
    • Yes, we take the security and privacy of your personal information very seriously. Our website is equipped with the latest encryption technology to ensure that your data remains safe and protected at all times.

Feel free to customize these FAQs to better suit the specific needs and policies of your ecommerce store.

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